Orders May Be Delayed Due to Covid-19

Shipping Times Delayed Due to Covid-19

REFUND POLICY

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing items for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days of receiving the returned item.

Late or missing refunds (if applicable)

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at janedoe@deerteez.com with "Refund Inquiry" in the email subject line.

Sale items (if applicable)

Sale items may be returned and refunded at the sale price cost.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at janedoe@deerteez.com

 

Shipping

To return your product, you should mail your product to: Lawson Studios Attention: DeerTee 40091 Enterprise Dr. Oakhurst, California US 93644.

You will be responsible for paying for your own shipping costs for returning your item unless a mistake has been made on our end. In which case we will provide a shipping label.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.